Truewood By Merrill, Clovis is a residential care home for the elderly (RCFE) in Clovis, Fresno County, California — state license #107209035, with a licensed capacity of 148, listed as closed, change of ownership in the CDSS record we retrieved August 2, 2026. It does not appear on the DHCS Assisted Living Waiver participant list checked August 9, 2026 — that list covers the state waiver only, not a home's own payment arrangements. California has 57 dated inspection and complaint documents on file for this home going back to 2021, the most recent dated April 28, 2026 — published below in full, verbatim and unscored.

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290 homes in view

Truewood By Merrill, Clovis

The state record lists this licence as “Closed, Change of Ownership”. A closed licence cannot admit residents. We keep closed licences published because “is this place licensed?” deserves an honest answer.

The state also licenses a home at this address today: Saddle Ridge Senior Living · licence #107209655

No photo on file yet

No photo of this home is on file — we show real, attributed images only, never a stock photo of someone else’s building.

Residential care home for the elderly (RCFE) · Large community, 148 residents · Clovis, CA · Fresno County
Closed in state recordWheelchairMemory careHospiceBedridden
No openings reportedBeds change hands in days · we confirm by phone before any referral
License #107209035, held since 2020 · read from the California state record on August 2, 2026 ·See on State Site →
675 W Alluvial Avenue · Clovis, Fresno County
Phone
(559) 325-8400
from the state licensing roster · August 2, 2026
No Google listing is on file for this home.
Website
None on file
Many small homes have no website — that says nothing about the care inside.
Contact facts come from the state roster, a county Area Agency on Aging roster, the home’s Google listing, or the operator — each labelled, never blended. Operators: add or correct yours, free →

Wheelchair / non-ambulatoryApproved for 148 residents
Dementia / memory careVerified in record
Hospice careApproved for 20 residents
Bedridden careApproved for 20 residents

“Not on file” is not a no — approvals can be bed- or room-specific, so confirm current scope with the home on a tour. Where a number is shown it is the state’s own wording for how many residents the approval covers, not how many places are open today; where none is shown, the record simply does not state one.

Specific medical needs — insulin, oxygen, a catheter, an ostomy — aren’t in the state license record; ask the home directly. A feeding tube, tracheostomy, or advanced wound care usually needs skilled nursing →

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What the state record says, word for word
AGE RANGE 60 AND OVER. 148 NON-AMBULATORY, OF WHICH 20 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 20. NEW MGMT CO, CALSON CARE CLOVIS, LLC, EFFECTIVE 09/03/2025.State service designation983 - RCFE / DEMENTIAthe CDSS license record, verbatim · checked August 2, 2026

“RCFE / Dementia” is the state’s designation for a home with an approved Dementia Care Plan of Operation — it’s recorded separately from the comments above, which is why the memory-care approval may not appear in that text.

Since 2021, the state has visited this home 64 times and filed 57 documents. The most recent is a facility evaluation report, dated April 28, 2026.

Most recent state visit
April 28, 2026
Occupancy at the October 21, 2025 visit
120 of 148 beds

The state's published file for this home includes 25 documents with transcribed findings, dated November 17, 2021 to October 21, 2025. 25 of the 25 carry the state's recorded outcome word: “Substantiated” (3), “Unfounded” (2), “Unsubstantiated” (20). 25 include the transcribed allegation the state investigated, word for word.

Summary composed by computer from the 25 documents below — every count derives from them, and the documents themselves are the state's records, verbatim. We never grade, score, or color a record.

What the state’s words mean
Substantiatedthe state found the allegation more likely true than notUnsubstantiatedinvestigated, but couldn’t be confirmed either way — not a finding of wrongdoingUnfoundedthe state concluded it was false or couldn’t have happenedType A citationthe most serious: an immediate health-or-safety risk, usually fixed on the spot or on a short deadlineType B citationless serious, with a deadline to fix
The last 36 months — 50 of 57 documentsFull record on the state’s site →
20262 state visits · 2 documents
Apr 28, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Feb 26, 2026Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

202520 state visits · 42 documents
Dec 26, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 18, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 8, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 8, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 8, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 1, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Dec 1, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 24, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 13, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 10, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Nov 10, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 21, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff does not follow physicians orders

On 10/21/25 at 1:00pm Licensing Program Analyst's (LPA's) J. Leffall and B. Miranda conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted interviews with staff, reviewed facility records, and reviewed resident files. LPA observed Acetaminophen 325 mg take 2 tablets by mouth every 12 hours as needed for pain administered as a daily medication per the MARS, Docusate SOD 100MG Gel CAP Take 2 tablets by mouth every morning: Count should be 22 punched out from 10/11/25. 19 tablets punched out. 3 tablets short. Levothroxine 50MCG Tab Take 1 tablet by mouth every day at 6:00pm: Count should be 15 punched out from 10/16/25. 14 tablets punched out. 1 tablet short. Based on observation, record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficincies are being cited Per Titlthe state’s words, verbatim · CDSS document, Oct 21, 2025 · control 24-AS-20251020113818
Oct 21, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff not providing resident with meals in a timely manner. Staff not providing adequate food service.

On 10/21/25 at 1:00pm Licensing Program Analyst's (LPA's) J. Leffall and B. Miranda conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted interviews with staff, and residents. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of this report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 21, 2025 · control 24-AS-20251020133934
Oct 21, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee does not ensure the administrator is present at the facility a sufficient amount of time.

On 10/21/25 at 1:00pm Licensing Program Analyst's (LPA's) J. Leffall and B. Miranda conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted interviews with staff, and residents. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of this report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 21, 2025 · control 24-AS-20251015093901
Oct 21, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not safeguard resident's personal belongings. Staff did not adequately address residents’ inappropriate behaviors.

On 10/21/25 at 1:00pm Licensing Program Analyst's (LPA's) J. Leffall and B. Miranda conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted interviews with staff, residents, reviewed facility records, and reviewed resident files. LPA toured resident's rooms and per interview R1 and R2 stated none of their belongings were missing. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of this report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 21, 2025 · control 24-AS-20251014114021
Oct 9, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Licensee is not ensuring that facility elevator is kept in good repair.

On 10/9/25 at 10:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos Founder and Co-Founder (F1) and (C1) Angela Johnson and Nick Vecchiarelli. F1 and C1 are the owners of the company Sierra Elevator Service. The Department conducted an interviews with facility staff and Founder and Co-Founder. LPA toured and rode the elevator from the 1st to 2nd floor and from the 2nd to the 1st floor. Upon riding and observing the LPA concluded at 3:40pm LPA notice a slight knock while going up and down. Per the Elevator Maintenance, they informed LPA that issue was recommended for repair and informed Administrator. Administrator connected with TKE Elevator Repair and on 10/9/25, began working on the knock in the elevator. Upon observation, interviews of names listed above and tour of elevator, LPA concluded per F1 and C1 there are no major safety issues that compromithe state’s words, verbatim · CDSS document, Oct 9, 2025 · control 24-AS-20251006121455
Oct 9, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Due to lack of supervision, resident eloped Staff did not follow emergency procedures for a fire

On 10/9/25 at 9:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted an interviews with facility staff. LPA toured the kitchen and dining room areas. LPA toured the back patio. Upon observation, LPA observed no burns in the kitchen and no puddles in the back patio area. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of this report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 9, 2025 · control 24-AS-20250930093911
Oct 9, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff are not properly addressing pests in the facility Staff are not ensuring facility is maintained clean

On 10/9/25 at 9:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted an interviews with facility staff, reviewed facility records, resident files and incident reports. LPA toured the kitchen and dining room areas. LPA observed the kitchen and dining room areas to be clean and free of bugs and pests. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of this report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Oct 9, 2025 · control 24-AS-20250929143546
Sep 10, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff do not ensure facility is kept in good repair

Licensing Program Analyst (LPA) J. Leffall conducted an unannounced facility visit to deliver findings on the allegation listed above. LPA met with facility facility Administrator Shelly Ramos, and stated the purpose of today's visit. LPA observed a large spot of discoloration observed on the ceiling. A1 confirmed from the Vice President of Operations that the discoloration from the ceiling is caused from water damage. Based on observation, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficincies are being cited Per Title 22 Regulations. Exit interview conducted. A copy of this report with appeal rights was distributed to Administrator which confirms the signature of receipt of this report. Substantiatedthe state’s words, verbatim · CDSS document, Sep 10, 2025 · control 24-AS-20250910092959
Aug 14, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff utilized bed rails for residents without a written order from a physician Staff are not properly safeguarding medications

On 8/14/25 at 10:00 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit and to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted interviews with residents and facility GM. Based on the records review and interviews that were conducted with residents and GM, LPA toured 6 resident rooms and 1 of them contain bed rails. Resident rooms that were toured include rooms 119, 126, 137, 138, 204 and 205. GM provided a written order prescribed by the Dr. confirming that R1 in room 137 may contain bed rails for resident safety. Based on the records review and interviews that were conducted with residents and GM, LPA toured 6 resident rooms. Toured rooms include 119, 126, 137, 138, 204 and 205. 2 of the resident's rooms contained medications that were accessible to resident's. LPA requested the LIC-602 to R2 and R3's room and both LIC-602 forms confirmed ththe state’s words, verbatim · CDSS document, Aug 14, 2025 · control 24-AS-20250807125000
Jun 5, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff did not provide requested record(s) to resident’s representative. Staff prevented resident from receiving private phone calls. Staff did not ensure resident's toileting needs were met. Staff did not ensure resident's personal hygiene item was properly stored. Staff did not properly dispose of resident’s soiled briefs. Staff did not treat residents with dignity or respect. Licensee overcharged resident for services.

On 6/5/25 at 9:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos. The Department conducted an interviews with facility staff, reviewed facility records, resident files and incident reports. LPA toured resident's rooms and reviewed for cleanliness and any odors. LPA observed telephones accessible to residents for residents to use as needed. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of this report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Jun 5, 2025 · control 24-AS-20250602085301
May 28, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 28, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

May 28, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 24, 2025Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Apr 11, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not ensure food meals are adequately cooked. Staff do not provide adequate food service.

On 4/11/25 at 2:00 pm Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and investigate above allegation and delivered findings. LPA met with General Manager (GM) Michelle Ramos and stated purpose of the visit The Department reviewed records and conducted interviews with staff, residents and facility Administrator. The Department toured the facility and checked all food supply. Residents were observed having dinner during the visit at 4:00 pm. Based on interviews that were conducted residents stated there are no issues with the food. LPA observed a menu and an adequate supply of perishable and non-perishable food. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator who confirms signature of report. Unsubstantiatthe state’s words, verbatim · CDSS document, Apr 11, 2025 · control 24-AS-20250401123836
Apr 11, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Personal Rights

On 4/11/25 at 11:00 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegation. LPA met with General Manager (GM) Michelle Ramos. The Department conducted an interview with facility GM. GM states as of 4/3/25 S1 resigned employment from facility. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of this report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Apr 11, 2025 · control 24-AS-20250402123244
Apr 11, 2025Complaint investigation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Mar 26, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not ensure the facility is free of hazards Staff are not following resident's care plan

On 3/26/25 at 12:00 pm Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and Health Services Director (HSD) Lori Johnson and stated purpose of visit. The Department reviewed records and conducted an interview with facility GM. The Department toured the facility and checked the dining area. LPA observed dining tables over the outlets. GM and Kitchen staff stated residents move the table and expose the outlets. GM has ensured that kitchen staff keep the tables above the outlets to prevent exposure. The Department reviewed records and conducted an interview with HSD. Upon interview and records reviewed, S1's frequency of showers increased, however her rate of pay did not increase. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiatthe state’s words, verbatim · CDSS document, Mar 26, 2025 · control 24-AS-20250319083306
Mar 18, 2025Complaint investigation reportSubstantiated

Allegation investigated: Staff does not prevent facility from flooding.

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility facility Administrator Shelly Ramos, and explained the purpose of today's visit. Regarding the allegation Staff does not prevent facility from flooding. LPA observed a small gap between the flooring and the double doors in the facility dining area leading to outside. LPA observed the rubber weather stripping on the bottom of the double doors in the facility kitchen area needs repairing. The gap between the door and the flooring along with the missing weather stripping is allowing water to get inside the facility dining area during recent heavy rains. Based on observation, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficincies are being cited Per Title 22 Regulations. Exit interview conducted over the phone Administrator Sthe state’s words, verbatim · CDSS document, Mar 18, 2025 · control 24-AS-20250313091413
Mar 7, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility staff does not ensure facility is in odorless condition at all times Facility staff does not ensure facility carpet is in good clean condition

On 3/7/25 at 12:30 pm Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted interviews with staff, residents and facility Administrator. LPA toured the facility including the 2nd floor. Upon observation, there were no visible stains on the carpet and did not smell any abnormal odors. Based on interviews, GM did confirm the stains were from urine from the resident’s dog that was incontinent. GM states, maintenance staff has cleaned spots on the ground in less than 24 hours and floor has been free from any abnormal odors. GM states the facility informed the Resident’s family that the dog would need to wear diapers to keep the carpet clean. Per GM, the Resident was having trouble putting on the diaper on the dog and since then the Resident submitted a 30 day notice. The Resident and the dog moved othe state’s words, verbatim · CDSS document, Mar 7, 2025 · control 24-AS-20250303085132
Feb 25, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Questionable death

On 2/25/225 at 8:30 am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with Administrator A1 Michelle Ramos and stated purpose of visit. The department conducted interviews and reviewed records. Based on the information obtained, the above allegation is unsubstantiated. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 25, 2025 · control 24-AS-20240926113818
Feb 10, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Staff yelled at resident

On 2/10/25 at 8:30 am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted interviews with staff, residents and facility Administrator. Based on the records review and interviews that were conducted with staff, residents and Administrator, all staff completed training regarding residents personal rights. The residents and family members who were interviewed denied that staff yells at residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Feb 10, 2025 · control 24-AS-20241205110131
Feb 10, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Residents are left in soiled diapers for a long period of time. Staff do not respond to call bell in a timely manner. Staff do not ensure resident needs are met. Staff do not provide adequate food service to residents in care.

On 2/10/25 at 8:45am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted interviews with staff, residents and facility Administrator. The Department reviewed the facility’s call pendant log. Based on the records review and interviews that were conducted with residents, R1 stated that she was given shower and staff responded to her call pendant. LPA checked the food and interviewed residents and there were no concerns. Resident’s interview also stated their needs are being met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated.No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to which confirGeneral Manager which confirms sthe state’s words, verbatim · CDSS document, Feb 10, 2025 · control 24-AS-20241205121632
Feb 10, 2025Complaint investigation reportUnsubstantiated

Allegation investigated: Facility elevator is in disrepair

On 2/10/25 at 8:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and investigate above allegation. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted an interview with facility GM. The Department toured the facility and checked the status of elevator. The Department requested records regarding repair or anticipated repair of the elevator. An invoice will be submitted to Fresno CCL by the completion date of remodel. Based on interview that was conducted the service date anticipated is 2/14/25. Residents used mobility by using stairwell and an evacuation chair. These services are assisted by facility staff to deliver food, care needs, clothing and administer medications to non-ambulatory residents. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstanthe state’s words, verbatim · CDSS document, Feb 10, 2025 · control 24-AS-20250204085858
20246 state visits · 6 documents
Dec 4, 2024Complaint investigation reportUnsubstantiated

Allegation investigated: Staff do not treat residents with dignity or respect

On 12/4/24 at 9:15 am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with Administrator A1 Alex Den and stated purpose of visit. The Department reviewed records and conducted interviews with staff, residents and facility Administrator. Based on the records review and interviews that were conducted with staff, residents and Administrator, all staff completed training regarding residents personal rights. The staff, resident's and Administrator that were interviewed did not confirm that residents were not treated with dignity and respect. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of report. Unsubstantiatedthe state’s words, verbatim · CDSS document, Dec 4, 2024 · control 24-AS-20241101140610
Oct 23, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Oct 1, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Sep 30, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jul 12, 2024Facility evaluation reportReport on file

Report on file with the state — no findings text was published for this visit. The complete document is on the state’s site.

Jan 18, 2024Complaint investigation reportUnfounded

Allegation investigated: Staff do not ensure residents rooms are kept free of malodors Facility is over charging resident for services not provided by staff

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with General Manager/Administrator Pamela Mazon and informed her the purpose of the visit. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegations: Staff do not ensure residents rooms are kept free of malodors, facility is over charging resident for services not provided by staff are UNFOUNDED. The evidence from the investigation indicated R1's POA was properly notified of the rate increase due to change in level of care and there were no malodors except duing time of incontinent. This agency has investigated the complaint alleging (Staff do not ensure residents rooms are kept free of malodors, facility is over charging resident for services not provided by staff ). We have found that the complaint was unfounded, therefore we have dismissed the complaint. Unfoundedthe state’s words, verbatim · CDSS document, Jan 18, 2024 · control 24-AS-20231009132328
Beside homes the same size
Type A citations4typical 1
Type B citations5typical 1
Substantiated complaints11typical 2
Total complaints37typical 7
State visits on file64typical 19
“Typical” is the statewide median across the 1,244 licensed larger communities (16+ beds) in the state record — larger, longer-licensed homes accumulate more visits and reports, so compare like with like. One complaint can contain several allegations. Counts cover this license since 2020.
Year-by-year trend
YearVisitsDocumentsSubstantiated20262202025204232024660202322020223302021220
An “unsubstantiated” complaint is not a finding of wrongdoing — it means the state investigated and could not confirm the allegation. Outcome words are the state’s own; we never grade, score, or color a record.Operate this home? Respond to or correct any document here, free. Respond or correct →

See an error in these counts? Report it — free →

$3,500$5,500 /mo
our estimate — Fresno County band, market research June 2026; not this home’s quoted price
$3,500 · statewide low$9,000 · statewide high
California’s public record holds no per-home price, so we never invent one.
Ways families pay here
Private pay — ask what the base rate includes and what’s billed separately.SSI/SSP — California’s board-and-care payment standard is $1,626.07/mo (2026): $1,444.07 to the home, $182 stays with the resident.Medi-Cal ALW — this home isn’t on the DHCS waiver list (checked August 9, 2026). Details →

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Is Truewood By Merrill, Clovis licensed?

No — not currently. The CDSS state record checked August 2, 2026 lists Truewood By Merrill, Clovis in Clovis (Fresno County), California license #107209035, as “Closed, Change Of Ownership, formerly licensed for 148 residents. State records list 57 inspection and complaint documents since 2021; the most recent, a facility evaluation report dated April 28, 2026, appears in the inspection record on this page.

Can Truewood By Merrill, Clovis care for dementia, hospice, bedridden, or non-ambulatory residents?

From the CDSS license record, checked August 2, 2026.

The CDSS license record checked August 2, 2026 lists Truewood By Merrill, Clovis with clearances for wheelchair / non-ambulatory, dementia / memory care, hospice care, and bedridden. Clearances describe what the license permits, not day-to-day staffing — confirm current scope and availability with the home directly on a tour.

Wheelchair / non-ambulatoryDementia / memory careHospice careBedridden

From the California state record. Some approvals are bed- or room-specific — always confirm current scope with the facility.

What the state record says, word for word
Verbatim, from the CDSS license recordAGE RANGE 60 AND OVER. 148 NON-AMBULATORY, OF WHICH 20 MAY BE BEDRIDDEN. HOSPICE WAIVER FOR 20. NEW MGMT CO, CALSON CARE CLOVIS, LLC, EFFECTIVE 09/03/2025.

How much does Truewood By Merrill, Clovis cost?

California's public licensing record does not include Truewood By Merrill, Clovis's monthly price, so we never show or estimate one for a specific home. As county-level context only, assisted living in Fresno County typically runs $3,500–$5,500/mo and small board-and-care homes $3,000–$5,000/mo (market research compiled June 2026 — ranges, not quotes; California's 2026 SSI/SSP board-and-care payment standard is $1,626.07/month, of which $1,444.07 is the room-and-board portion paid to the home). Ask the home for its own rate sheet and what the base rate includes — or use the cost section at the top of this page.

Does Truewood By Merrill, Clovis accept Medi-Cal or the Assisted Living Waiver?

Truewood By Merrill, Clovis is not in the DHCS Assisted Living Waiver participant record we checked August 9, 2026 — that list covers only the state's ALW program, not a home's own payment policies, so ask the home directly about private Medi-Cal arrangements. The waiver pays for assisted-living care services (not room and board) at participating homes; every DHCS-listed home appears on our statewide Medi-Cal page.

Assisted living on Medi-Cal in California →See the DHCS list →

How full it was at the last state visit

120 of 148 beds occupied (81%) when the state visited on October 21, 2025. Availability changes constantly — confirm a current opening with the home.

What do state inspections show for Truewood By Merrill, Clovis?

Verbatim from CDSS complaint-investigation reports — the state's own words, never summarized by us. Record checked August 2, 2026.

The CDSS state record checked August 2, 2026 lists 64 state visits and 57 dated documents since 2021 for Truewood By Merrill, Clovis; 25 complaint-investigation narratives are transcribed verbatim below. The most recent, dated October 21, 2025, records an allegation the state marked “Substantiated. Open any entry to read the state's full finding, word for word.

Most licensed homes receive some findings over 36 months; what matters is what was found and whether it was corrected. Counts here are shown compared with homes of similar size, and the state's own words appear in full below.

25 transcribed reports on file

2025

Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not follow physicians orders
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
On 10/21/25 at 1:00pm Licensing Program Analyst's (LPA's) J. Leffall and B. Miranda conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted interviews with staff, reviewed facility records, and reviewed resident files. LPA observed Acetaminophen 325 mg take 2 tablets by mouth every 12 hours as needed for pain administered as a daily medication per the MARS, Docusate SOD 100MG Gel CAP Take 2 tablets by mouth every morning: Count should be 22 punched out from 10/11/25. 19 tablets punched out. 3 tablets short. Levothroxine 50MCG Tab Take 1 tablet by mouth every day at 6:00pm: Count should be 15 punched out from 10/16/25. 14 tablets punched out. 1 tablet short. Based on observation, record review and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficincies are being cited Per TitlCDSS inspection report, October 21, 2025 · control 24-AS-20251020113818
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff not providing resident with meals in a timely manner. Staff not providing adequate food service.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/21/25 at 1:00pm Licensing Program Analyst's (LPA's) J. Leffall and B. Miranda conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted interviews with staff, and residents. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of this report. UnsubstantiatedCDSS inspection report, October 21, 2025 · control 24-AS-20251020133934
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee does not ensure the administrator is present at the facility a sufficient amount of time.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/21/25 at 1:00pm Licensing Program Analyst's (LPA's) J. Leffall and B. Miranda conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted interviews with staff, and residents. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of this report. UnsubstantiatedCDSS inspection report, October 21, 2025 · control 24-AS-20251015093901
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not safeguard resident's personal belongings. Staff did not adequately address residents’ inappropriate behaviors.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/21/25 at 1:00pm Licensing Program Analyst's (LPA's) J. Leffall and B. Miranda conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted interviews with staff, residents, reviewed facility records, and reviewed resident files. LPA toured resident's rooms and per interview R1 and R2 stated none of their belongings were missing. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of this report. UnsubstantiatedCDSS inspection report, October 21, 2025 · control 24-AS-20251014114021
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedLicensee is not ensuring that facility elevator is kept in good repair.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/9/25 at 10:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos Founder and Co-Founder (F1) and (C1) Angela Johnson and Nick Vecchiarelli. F1 and C1 are the owners of the company Sierra Elevator Service. The Department conducted an interviews with facility staff and Founder and Co-Founder. LPA toured and rode the elevator from the 1st to 2nd floor and from the 2nd to the 1st floor. Upon riding and observing the LPA concluded at 3:40pm LPA notice a slight knock while going up and down. Per the Elevator Maintenance, they informed LPA that issue was recommended for repair and informed Administrator. Administrator connected with TKE Elevator Repair and on 10/9/25, began working on the knock in the elevator. Upon observation, interviews of names listed above and tour of elevator, LPA concluded per F1 and C1 there are no major safety issues that compromiCDSS inspection report, October 9, 2025 · control 24-AS-20251006121455
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedDue to lack of supervision, resident eloped Staff did not follow emergency procedures for a fire
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/9/25 at 9:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted an interviews with facility staff. LPA toured the kitchen and dining room areas. LPA toured the back patio. Upon observation, LPA observed no burns in the kitchen and no puddles in the back patio area. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of this report. UnsubstantiatedCDSS inspection report, October 9, 2025 · control 24-AS-20250930093911
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff are not properly addressing pests in the facility Staff are not ensuring facility is maintained clean
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 10/9/25 at 9:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos. The Department conducted an interviews with facility staff, reviewed facility records, resident files and incident reports. LPA toured the kitchen and dining room areas. LPA observed the kitchen and dining room areas to be clean and free of bugs and pests. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of this report. UnsubstantiatedCDSS inspection report, October 9, 2025 · control 24-AS-20250929143546
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff do not ensure facility is kept in good repair
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) J. Leffall conducted an unannounced facility visit to deliver findings on the allegation listed above. LPA met with facility facility Administrator Shelly Ramos, and stated the purpose of today's visit. LPA observed a large spot of discoloration observed on the ceiling. A1 confirmed from the Vice President of Operations that the discoloration from the ceiling is caused from water damage. Based on observation, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficincies are being cited Per Title 22 Regulations. Exit interview conducted. A copy of this report with appeal rights was distributed to Administrator which confirms the signature of receipt of this report. SubstantiatedCDSS inspection report, September 10, 2025 · control 24-AS-20250910092959
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff utilized bed rails for residents without a written order from a physician Staff are not properly safeguarding medications
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 8/14/25 at 10:00 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit and to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted interviews with residents and facility GM. Based on the records review and interviews that were conducted with residents and GM, LPA toured 6 resident rooms and 1 of them contain bed rails. Resident rooms that were toured include rooms 119, 126, 137, 138, 204 and 205. GM provided a written order prescribed by the Dr. confirming that R1 in room 137 may contain bed rails for resident safety. Based on the records review and interviews that were conducted with residents and GM, LPA toured 6 resident rooms. Toured rooms include 119, 126, 137, 138, 204 and 205. 2 of the resident's rooms contained medications that were accessible to resident's. LPA requested the LIC-602 to R2 and R3's room and both LIC-602 forms confirmed thCDSS inspection report, August 14, 2025 · control 24-AS-20250807125000
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff did not provide requested record(s) to resident’s representative. Staff prevented resident from receiving private phone calls. Staff did not ensure resident's toileting needs were met. Staff did not ensure resident's personal hygiene item was properly stored. Staff did not properly dispose of resident’s soiled briefs. Staff did not treat residents with dignity or respect. Licensee overcharged resident for services.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 6/5/25 at 9:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos. The Department conducted an interviews with facility staff, reviewed facility records, resident files and incident reports. LPA toured resident's rooms and reviewed for cleanliness and any odors. LPA observed telephones accessible to residents for residents to use as needed. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of this report. UnsubstantiatedCDSS inspection report, June 5, 2025 · control 24-AS-20250602085301
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not ensure food meals are adequately cooked. Staff do not provide adequate food service.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 4/11/25 at 2:00 pm Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and investigate above allegation and delivered findings. LPA met with General Manager (GM) Michelle Ramos and stated purpose of the visit The Department reviewed records and conducted interviews with staff, residents and facility Administrator. The Department toured the facility and checked all food supply. Residents were observed having dinner during the visit at 4:00 pm. Based on interviews that were conducted residents stated there are no issues with the food. LPA observed a menu and an adequate supply of perishable and non-perishable food. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator who confirms signature of report. UnsubstantiatCDSS inspection report, April 11, 2025 · control 24-AS-20250401123836
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedPersonal Rights
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 4/11/25 at 11:00 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegation. LPA met with General Manager (GM) Michelle Ramos. The Department conducted an interview with facility GM. GM states as of 4/3/25 S1 resigned employment from facility. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of this report. UnsubstantiatedCDSS inspection report, April 11, 2025 · control 24-AS-20250402123244
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not ensure the facility is free of hazards Staff are not following resident's care plan
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 3/26/25 at 12:00 pm Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and Health Services Director (HSD) Lori Johnson and stated purpose of visit. The Department reviewed records and conducted an interview with facility GM. The Department toured the facility and checked the dining area. LPA observed dining tables over the outlets. GM and Kitchen staff stated residents move the table and expose the outlets. GM has ensured that kitchen staff keep the tables above the outlets to prevent exposure. The Department reviewed records and conducted an interview with HSD. Upon interview and records reviewed, S1's frequency of showers increased, however her rate of pay did not increase. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UnsubstantiatCDSS inspection report, March 26, 2025 · control 24-AS-20250319083306
Complaint investigationAllegation reviewed · Substantiated
Allegation the state reviewedStaff does not prevent facility from flooding.
State's findingSubstantiatedThe state investigated and found this allegation more likely than not true.
Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility facility Administrator Shelly Ramos, and explained the purpose of today's visit. Regarding the allegation Staff does not prevent facility from flooding. LPA observed a small gap between the flooring and the double doors in the facility dining area leading to outside. LPA observed the rubber weather stripping on the bottom of the double doors in the facility kitchen area needs repairing. The gap between the door and the flooring along with the missing weather stripping is allowing water to get inside the facility dining area during recent heavy rains. Based on observation, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. The following deficincies are being cited Per Title 22 Regulations. Exit interview conducted over the phone Administrator SCDSS inspection report, March 18, 2025 · control 24-AS-20250313091413
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility staff does not ensure facility is in odorless condition at all times Facility staff does not ensure facility carpet is in good clean condition
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 3/7/25 at 12:30 pm Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted interviews with staff, residents and facility Administrator. LPA toured the facility including the 2nd floor. Upon observation, there were no visible stains on the carpet and did not smell any abnormal odors. Based on interviews, GM did confirm the stains were from urine from the resident’s dog that was incontinent. GM states, maintenance staff has cleaned spots on the ground in less than 24 hours and floor has been free from any abnormal odors. GM states the facility informed the Resident’s family that the dog would need to wear diapers to keep the carpet clean. Per GM, the Resident was having trouble putting on the diaper on the dog and since then the Resident submitted a 30 day notice. The Resident and the dog moved oCDSS inspection report, March 7, 2025 · control 24-AS-20250303085132
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedQuestionable death
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 2/25/225 at 8:30 am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with Administrator A1 Michelle Ramos and stated purpose of visit. The department conducted interviews and reviewed records. Based on the information obtained, the above allegation is unsubstantiated. UnsubstantiatedCDSS inspection report, February 25, 2025 · control 24-AS-20240926113818
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff yelled at resident
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 2/10/25 at 8:30 am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted interviews with staff, residents and facility Administrator. Based on the records review and interviews that were conducted with staff, residents and Administrator, all staff completed training regarding residents personal rights. The residents and family members who were interviewed denied that staff yells at residents. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of report. UnsubstantiatedCDSS inspection report, February 10, 2025 · control 24-AS-20241205110131
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedResidents are left in soiled diapers for a long period of time. Staff do not respond to call bell in a timely manner. Staff do not ensure resident needs are met. Staff do not provide adequate food service to residents in care.
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 2/10/25 at 8:45am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted interviews with staff, residents and facility Administrator. The Department reviewed the facility’s call pendant log. Based on the records review and interviews that were conducted with residents, R1 stated that she was given shower and staff responded to her call pendant. LPA checked the food and interviewed residents and there were no concerns. Resident’s interview also stated their needs are being met. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated.No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to which confirGeneral Manager which confirms sCDSS inspection report, February 10, 2025 · control 24-AS-20241205121632
Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedFacility elevator is in disrepair
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 2/10/25 at 8:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and investigate above allegation. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit. The Department reviewed records and conducted an interview with facility GM. The Department toured the facility and checked the status of elevator. The Department requested records regarding repair or anticipated repair of the elevator. An invoice will be submitted to Fresno CCL by the completion date of remodel. Based on interview that was conducted the service date anticipated is 2/14/25. Residents used mobility by using stairwell and an evacuation chair. These services are assisted by facility staff to deliver food, care needs, clothing and administer medications to non-ambulatory residents. Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is UnsubstanCDSS inspection report, February 10, 2025 · control 24-AS-20250204085858

2024

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not treat residents with dignity or respect
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 12/4/24 at 9:15 am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with Administrator A1 Alex Den and stated purpose of visit. The Department reviewed records and conducted interviews with staff, residents and facility Administrator. Based on the records review and interviews that were conducted with staff, residents and Administrator, all staff completed training regarding residents personal rights. The staff, resident's and Administrator that were interviewed did not confirm that residents were not treated with dignity and respect. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued. Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of report. UnsubstantiatedCDSS inspection report, December 4, 2024 · control 24-AS-20241101140610
Complaint investigationAllegation reviewed · Unfounded
Allegation the state reviewedStaff do not ensure residents rooms are kept free of malodors Facility is over charging resident for services not provided by staff
State's findingUnfoundedThe state investigated and found the allegation to be false.
Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with General Manager/Administrator Pamela Mazon and informed her the purpose of the visit. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegations: Staff do not ensure residents rooms are kept free of malodors, facility is over charging resident for services not provided by staff are UNFOUNDED. The evidence from the investigation indicated R1's POA was properly notified of the rate increase due to change in level of care and there were no malodors except duing time of incontinent. This agency has investigated the complaint alleging (Staff do not ensure residents rooms are kept free of malodors, facility is over charging resident for services not provided by staff ). We have found that the complaint was unfounded, therefore we have dismissed the complaint. UnfoundedCDSS inspection report, January 18, 2024 · control 24-AS-20231009132328

2023

Complaint investigationAllegation reviewed · Unsubstantiated
Allegation the state reviewedStaff do not ensure resident's needs are met Facility food services is inadequate Staff do not keep the resident's rooms clean Licensee did not provide a notice of fee increase with a general description of the additional costs to the resident or the resident's authorized representative
State's findingUnsubstantiatedThe state investigated but could not confirm the allegation. This is not a finding of wrongdoing.
On 7/03/23, Licensing Program Analyst (LPA) V Gorban visited facility stated above to deliver findings. LPA met with General Manager (GM) Pamela Mazon, explained the reason for the visit and toured facility inside and out. LPA reviewed residents’ files and discussed findings with GM. Allegation: Staff do not ensure resident's needs are met Department investigated this complaint. Based on interviews, records reviews, and observations conducted on 3/29/23 this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated. Allegation: Facility food services is inadequate Department investigated this complaint. Based on observations, interviews and records review conducted on 3/29/23 this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleCDSS inspection report, July 3, 2023 · control 24-AS-20230322154417

Transcribed from CDSS complaint-investigation reports · record checked August 2, 2026.

What the state has logged

California has logged 64 state visits for this home as of August 2, 2026. These are the home's own counts, straight from that record — shown beside the statewide median for larger communities (16+ beds), computed across all 1,244 licensed homes of that size, because larger and longer-licensed homes naturally accumulate more visits and reports. They are facts, not a grade — a citation may be minor and since corrected, and an “unsubstantiated” complaint is not a finding of wrongdoing.

Type A citations
4
typical for this size: 1
Type B citations
5
typical for this size: 1
Substantiated complaints
11
typical for this size: 2
Total complaints
37
typical for this size: 7
State visits on file
64
typical for this size: 19
See the full inspection record on the state's site →
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What isn't in the state record

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